Terms & Conditions
Last Updated: April 26,2026
Welcome to CyterX (“CyterX”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of www.cyterx.com (the “Website”), our products, services, communications, and related offerings. By accessing our Website, purchasing our products, requesting services, or otherwise engaging with CyterX, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services
1. About CyterX
CyterX provides safety, assistive technology, wellbeing, and independencefocused products and services designed to support seniors, people living with disability, families, carers, and care providers. Our Website may provide information, demonstrations, product details, support resources, and purchasing opportunities.
2. Eligibility to Use Our Services
3. Use of Website
You must not:
misuse the Website;
attempt unauthorised access to systems or data;
upload harmful code, malware, or viruses;
interfere with security or operations;
use false or misleading information;
copy or exploit Website content without permission;
use the Website for unlawful or fraudulent purposes.
We may suspend or restrict access where misuse occurs.
4. Product Information
We aim to ensure all product descriptions, specifications, pricing, availability, and images are accurate. However:
information may change without notice;
colours and appearance may vary by screen/device;
features may be updated or modified;
availability may be limited
CyterX reserves the right to correct errors, inaccuracies, or omissions at any time
5. Orders & Purchases
When placing an order, you agree that:
information provided is accurate and complete;
payment details are valid;
you are authorised to make the purchase
All orders are subject to acceptance and availability. We may refuse, cancel, or limit orders where necessary, including suspected fraud, pricing errors, stock issues, or misuse.
6. Pricing & Payment
Unless otherwise stated:
prices are in Australian Dollars (AUD);
applicable GST may apply;
payment is required at time of purchase unless otherwise agreed.
We reserve the right to update pricing at any time. Third-party payment processors may be used, and their terms may also apply
7. Shipping & Delivery
Delivery timeframes are estimates only. CyterX is not liable for delays caused by:
couriers;
supply chain interruptions;
weather events;
incorrect delivery details;
events beyond our reasonable control.
We reserve the right to update pricing at any time. Third-party payment processors may be used, and their terms may also apply
8. Returns, Refunds & Consumer Rights
CyterX complies with the Australian Consumer Law. Nothing in these Terms excludes rights you are entitled to under law. Where products are faulty, not as described, or fail consumer guarantees, remedies may include repair, replacement, or refund where applicable. Change-of-mind returns may be accepted at our discretion and subject to:
unused condition;
original packaging;
return request within stated timeframe;
proof of purchase.
Return shipping costs may apply unless required by law.
9. Subscriptions & Ongoing Services
Where CyterX offers monitoring, support, software, subscriptions, or recurring services:
fees and billing terms will be disclosed separately;
subscriptions may renew automatically unless cancelled;
service inclusions may evolve over time;
fees may change with notice where permitted.
Specific service terms may apply in addition to these Terms
10. Medical & Emergency Disclaimer
CyterX products are designed to support safety, communication, independence, and wellbeing. Unless expressly stated otherwise, CyterX products and services:
are not medical devices intended to diagnose, treat, cure, or prevent disease;
do not replace emergency services;
do not guarantee prevention of injury, incidents, falls, harm, or emergencies;
do not replace professional care, supervision, carers, clinicians, or support workers.
Users should continue to seek appropriate medical, clinical, and emergency assistance when needed. If there is immediate danger, call 000 or your local emergency services.
11. NDIS & Funding Disclaimer
CyterX products may be considered by some customers as assistive technology or support-related purchases
However:
funding approval decisions are made by the participant, plan manager, support coordinator, NDIA, or relevant authority;
CyterX does not guarantee NDIS reimbursement or approval;
customers are responsible for confirming eligibility and funding arrangements.
Quotes or invoices can be provided on request
12. User Responsibilities
You are responsible for:
using products according to instructions;
maintaining chargers, batteries, internet, SIM, or related requirements where applicable;
ensuring emergency contacts are correct and current;
notifying us of relevant account changes;
supervising vulnerable users where needed;
using products appropriately and safely.
13. Connectivity & Technology Limitations
Some products may depend on:
mobile networks;
Wi-Fi;
GPS;
Bluetooth;
third-party software;
electricity/battery power.
CyterX does not guarantee uninterrupted connectivity or real-time performance in every environment. Signal loss, outages, hardware limitations, or environmental conditions may affect functionality.
14. Intellectual Property
All Website content, branding, text, graphics, logos, software, designs, videos, and materials are owned by or licensed to CyterX. You may not reproduce, copy, modify, distribute, or commercially exploit content without written permission.
15. Privacy
Your use of our Website and services is also governed by our Privacy Notice.
By using CyterX, you acknowledge that personal information may be collected and handled in accordance with that notice.
16. Third-Party Services
Our Website or products may integrate with third-party services such as payment gateways, communication tools, maps, apps, analytics, or cloud systems.
We are not responsible for third-party systems, availability, or separate terms.
17. Limitation of Liability
To the maximum extent permitted by law:
CyterX is not liable for indirect, incidental, special, or consequential loss including:
loss of income;
business interruption;
distress;
loss of data;
missed alerts due to network/device issues;
reliance on unavailable services.
Where liability cannot be excluded, it is limited to the remedies available under law.
18. Indemnity
You agree to indemnify CyterX against claims, losses, or liabilities arising from:
misuse of products or services;
breach of these Terms;
unlawful conduct;
unauthorised use of another person’s data or authority.
19. Suspension or Termination
We may suspend or terminate access to services or accounts where:
Terms are breached;
misuse occurs;
payment remains overdue;
fraud or unlawful activity is suspected;
continuation becomes impractical.
19. Suspension or Termination
We may suspend or terminate access to services or accounts where:
Terms are breached;
misuse occurs;
payment remains overdue;
fraud or unlawful activity is suspected;
continuation becomes impractical.
20. Force Majeure
CyterX is not responsible for delays or failures caused by events beyond reasonable control, including:
natural disasters;
pandemics;
cyber incidents;
supply disruptions;
labour shortages;
telecommunications failures;
government actions.
21. Governing Law
These Terms are governed by the laws of Australia and the relevant State or Territory in which CyterX operates, unless otherwise required by law.
22. Changes to These Terms
We may update these Terms from time to time. Updated versions will be published on our Website with a revised effective date. Continued use of our Website or services after updates may constitute acceptance of revised Terms.
23. Contact Us
If you have questions, requests, or privacy concerns, please contact: CyterX
Website: www.cyterx.com
Email: admin@cyterx.co
HOPE is the smart ring designed for proactive care delivering continuous protection and instant awareness when it matters most.
2024 All rights reserved by Cyterx Pty ltd